Privacy Policy

Effective Date: July 5, 2026

Welcome to Wood & Grain Handmade (“Wood & Grain Handmade”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://woodgrainhandmade.ca, place an order, contact us, or otherwise interact with our website.

We are committed to complying with applicable Canadian privacy laws.

1. Who We Are

Wood & Grain Handmade is a sole proprietorship based in British Columbia, Canada, offering handcrafted home décor and related products through our online store.

If you have questions about this Privacy Policy or your personal information, please contact us using the information provided at the end of this policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

When placing an order or contacting us, you may provide:

Full name
Billing address
Shipping address
Email address
Telephone number (optional)
Order details
Messages or inquiries you send us

Contact Forms
If you contact us using a contact form on our website, we collect the information you provide, which may include your name, email address, telephone number, order number (where applicable), and any information contained in your message. If your inquiry relates to an order, we may also associate your submission with the order information you have previously provided, including your billing or shipping details.

We use this information solely to respond to your inquiry, provide customer support, and maintain appropriate business records. Contact form submissions are retained only for as long as reasonably necessary for these purposes and to comply with applicable legal, accounting, or record-keeping obligations. We do not use information submitted through our contact forms for marketing purposes unless you separately consent to receive marketing communications.

Payment Information

Our online store is powered by WooCommerce, which facilitates the checkout process and securely transmits payment information to our payment service provider.

Payments are securely processed by Square through the WooCommerce Square payment gateway.

Wood & Grain Handmade does not collect or store your complete credit card or debit card information. Payment card information is processed directly by Square in accordance with its own privacy and security practices.

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
Date and time of visits

This information helps us improve the performance, security, and usability of our website.

3. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

Remember items in your shopping cart
Process purchases
Improve website functionality
Maintain website security
Understand how visitors use our website

You may disable cookies through your browser settings; however, doing so may affect certain website features.

4. Why We Collect Your Information

We collect personal information only for legitimate business purposes, including:

Processing and fulfilling orders
Shipping products
Processing payments
Providing customer support
Responding to inquiries
Preventing fraud
Improving our website
Meeting legal, accounting, and tax obligations
Maintaining accurate business records

We collect only the information reasonably necessary for these purposes.

5. Consent

By using our website, placing an order, or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time where permitted by law. However, withdrawing consent may prevent us from providing certain services, including completing purchases already in progress.

6. Sharing Your Information

We never sell or rent your personal information.

We may share your personal information only with trusted third-party service providers where necessary to operate our business, including:

Square, for secure payment processing;
Canada Post and other shipping providers, to deliver your order;
Our website hosting provider;
WooCommerce and WordPress technologies used to operate our online store;
Professional advisors, such as accountants or legal advisors, where reasonably necessary; and
Government authorities where required by applicable law.

Each service provider receives only the information necessary to perform its services on our behalf.

7. International Processing

Some third-party service providers that help us operate our website or process payments may store or process personal information outside Canada, including the United States.

When this occurs, your information may be subject to the laws of those jurisdictions.

We work only with reputable providers that maintain appropriate safeguards for protecting personal information.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

Complete your order
Provide customer support
Comply with tax and accounting requirements
Meet legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Rights

Subject to applicable Canadian privacy laws, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of information where legally permitted
Withdraw consent for future uses

To make a request, please contact us using the information below.

We may need to verify your identity before responding.

11. Marketing Communications

We currently use your email address only to:

Confirm your order
Send shipping updates
Respond to customer service requests

If we introduce marketing emails in the future, we will only send them where permitted by law, and every marketing email will include an option to unsubscribe.

12. Third-Party Services

Our website uses third-party services to operate efficiently and securely.

These services may include:

WooCommerce
WordPress
Square
Our website hosting provider
Canada Post or other shipping providers

These third-party providers may collect, use, or process personal information in accordance with their own privacy policies. We encourage you to review those privacy policies before using their services.

Wood & Grain Handmade is not responsible for the privacy practices of third-party websites or services that are not under our control.

13. Children’s Privacy

Our products are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will promptly delete it.

14. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

If you remain unsatisfied, you may have the right to contact the appropriate Canadian privacy regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Wood & Grain Handmade

Email: info@woodgrainhandmade.ca